Boosting Efficiency with an AI Co-Pilot in your PSA and RMM

Learn how zofiQ reduces Time to Resolution and Escalations

Are you an MSP looking to supercharge your technicians' capabilities? Meet zofiQ, a game-changing AI tool designed specifically for Managed Service Providers. This innovative AI solution integrates seamlessly with your existing PSA and RMM tools, amplifying your technicians' skills and dramatically improving service delivery.

What is an AI co-pilot for MSPs?

zofiQ is an intelligent assistant that enhances your existing PSA and RMM systems:

• Seamless integration with popular PSA platforms for streamlined ticket management including ConnectWise, HALO PSA, N-Able, and more
• Direct connection to your RMM tools for real-time device and network insights
• Adaptive learning capabilities to continuously improve your service delivery
• Automated AI ticket remediation

Key Features of zofiQ

Intelligent Ticket Analysis within Your PSA

• Instant categorization and priority assessment of new tickets
• Identification of similar past issues and successful resolutions from your PSA history
• Suggested action plans based on historical data in your PSA

Step-by-Step Troubleshooting Assistance Linked to Your RMM

• Interactive troubleshooting guides enriched with real-time data from your RMM
• Live suggestions as technicians work through issues, referencing current device states
• Ability to learn from successful resolutions for future reference, updating your knowledge base

Automated Documentation Synced with Your PSA

• Captures and organizes key actions and solutions directly in your PSA
• Generates detailed, standardized reports compatible with your PSA's format
• Maintains an up-to-date knowledge base within your PSA for future reference

Benefits of Implementing zofiQ

Integrating zofiQ with your PSA and RMM offers numerous advantages:

• Increased Efficiency: Reduces time spent switching between tools and researching solutions. Technicians save up to 15 minutes per ticket on average
• Improved Service Quality: Ensures consistent, best-practice solutions across all technicians as well as better communication and CSAT scores
• Enhanced Learning: Accelerates skill development for junior technicians using your specific tools and less escalations
• Scalability: Allows technicians to handle more tickets without sacrificing quality
• Client Satisfaction: Faster resolution times and more accurate solutions
• Reduced manual ticket volume allowing you to manage more end-points pet tech

How zofiQ Transforms Daily Operations

Ticket Resolution Process

1. New ticket is created in your PSA
2. zofiQ analyzes the issue using PSA data and provides initial insights
3. Technician and zofiQ collaborate on troubleshooting steps, referencing RMM data
4. zofiQ suggests solutions based on successful past resolutions from your PSA history
5. Technician implements the solution with zofiQ guidance or allows zofiQ to run it's own remediation process via your RMM
6. zofiQ generates comprehensive documentation of the process in your PSA
7. zofiqQ learns from your team and turns these workflows into automations with the need to manually build workflows 

Ongoing Learning and Improvement

• zofiQ learns from each interaction within your PSA and RMM environments
• Continuously updates its knowledge base, improving recommendations
• Adapts to your MSP's specific client environments and common issues as reflected in your tools

Implementing zofiQ in Your MSP

1. Assessment: Evaluate your current PSA and RMM setup to plan integration
2. Customization: Configure zofiQ to work with your specific PSA and RMM platforms
3. Training: Introduce your team to zofiQ and how it enhances their existing workflows
4. Continuous Optimization: Regularly review AI performance and gather technician feedback on tool integration

Embrace the AI Revolution in Your MSP

Implementing zofiQ isn't just about adding another tool—it's about enhancing your existing PSA and RMM investments to revolutionize how your MSP delivers services. By leveraging this powerful AI integration, you can dramatically improve your technicians' capabilities, enhance service quality, and boost client satisfaction.

Are you ready to empower your technicians with zofiQ, seamlessly integrated with your PSA and RMM? The future of managed services is here, powered by intelligent collaboration between your team, your existing tools, and AI.