MSP automation without the manual setup
MSP automation without
the manual setup
MSP automation without the manual setup
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster. Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster. Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster. Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
See how it works
See how it works
See how it works
zofiQ's AI Agents
Transform Your MSP with zofiQ's AI Agents
Transform Your MSP
with zofiQ's AI Agents
Transform Your MSP
with zofiQ's AI Agents
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster.
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster.
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster.
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
ROI
Proven Results
for MSPs
Proven Results for MSPs
Proven Results for MSPs
From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.
From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.
From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.
250+
250+
Tasks handled autonomously,
or at your command
Tasks handled autonomously,
or at your command
20%
20%
Lift in endpoints managed per team member
Lift in endpoints managed per team member
30%
30%
Increase in CSAT
Increase in CSAT
HOW IT WORKS
AI Service Desk Agent in Action
AI Service Desk Agent
in Action
See how our intelligent virtual agent transforms your ConnectWise PSA
workflow from ticket creation to resolution
See how our intelligent virtual agent transforms your ConnectWise PSA workflow from ticket
creation to resolution
01
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
02
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
03
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
04
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
05
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
01
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
01
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
01
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
02
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
02
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
02
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
03
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
03
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
03
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
04
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
04
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
04
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
05
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
05
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
05
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
BENEFITS
Why Choose AI Agent Automation?
Why Choose AI Agent Automation?
Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results
Transform your ConnectWise PSA performance with AI-powered automation that delivers
measurable results
Solve tickets faster
Solve tickets faster
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Solve tickets faster
Solve tickets faster
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Solve tickets faster
Solve tickets faster
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Agentic automations learn and improve autonomously
Agentic automations learn and improve autonomously
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Learns from your KBs and ticket history
Learns from your KBs and ticket history
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Get started
Ready to automate your service desk?
Ready to automate
your service desk?
Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results
Get started
Get started
Get started
Ready to automate
your service desk?
Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results
Get started
FAQ
Frequently asked
questions
Frequently asked
questions
From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.
From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.
What PSA and RMM does zofiQ Support
What are AI agents?
Is there a free trial available?
What kind of support do you provide?
What PSA and RMM does zofiQ Support
What are AI agents?
Is there a free trial available?
What kind of support do you provide?
What PSA and RMM does zofiQ Support
What are AI agents?
Is there a free trial available?
What kind of support do you provide?
© zofiQ 2025
All rights reserved
© zofiQ 2025
All rights reserved
© zofiQ 2025
All rights reserved