MSP automation without the manual setup

MSP automation without
the manual setup

MSP automation without the manual setup

24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster. Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster. Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

See how it works

zofiQ's AI Agents

Transform Your MSP with zofiQ's AI Agents

Transform Your MSP
with zofiQ's AI Agents

Transform Your MSP
with zofiQ's AI Agents

24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster.

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

24/7 AI that learns to adapt to your needs, and helps your MSP close tickets faster.

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

AI Service Desk Agent

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

AI Service Desk Agent

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

AI Service Desk Agent

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

AI Service Desk Agent

Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.

ROI

Proven Results
for MSPs

Proven Results for MSPs

Proven Results for MSPs

From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.

From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.

250+

250+

Tasks handled autonomously,
or at your command

Tasks handled autonomously,
or at your command

20%

20%

Lift in endpoints managed per team member

Lift in endpoints managed per team member

30%

30%

Increase in CSAT

Increase in CSAT

HOW IT WORKS

AI Service Desk Agent in Action

AI Service Desk Agent
in Action

See how our intelligent virtual agent transforms your ConnectWise PSA

workflow from ticket creation to resolution

See how our intelligent virtual agent transforms your ConnectWise PSA workflow from ticket

creation to resolution

01

Intelligent Triage

AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.

02

Smart Prioritization

Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.

03

Intelligent Dispatch

Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.

04

Resolution Assistance

Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.

05

Automated Documentation

Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.

01

Intelligent Triage

AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.

02

Smart Prioritization

Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.

03

Intelligent Dispatch

Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.

04

Resolution Assistance

Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.

05

Automated Documentation

Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.

BENEFITS

Why Choose AI Agent Automation?

Why Choose AI Agent Automation?

Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results

Transform your ConnectWise PSA performance with AI-powered automation that delivers

measurable results

Solve tickets faster

Solve tickets faster

Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.

Solve tickets faster

Solve tickets faster

Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.

Solve tickets faster

Solve tickets faster

Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.

Agentic automations learn and improve autonomously

Agentic automations learn and improve autonomously

Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.

Learns from your KBs and ticket history

Learns from your KBs and ticket history

Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.

Book Demo

Get started

Ready to automate your service desk?

Ready to automate
your service desk?

Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results

Get started

Get started

Ready to automate
your service desk?

Transform your ConnectWise PSA performance with AI-powered automation
that delivers measurable results

Get started

FAQ

Frequently asked
questions

Frequently asked
questions

From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.

From faster ticket resolution to higher client satisfaction, see how MSPs achieve real financial impact and long-term ROI with AI Service Desk Agent.

What PSA and RMM does zofiQ Support

What are AI agents?

Is there a free trial available?

What kind of support do you provide?